Who I Am
Hey, I’m Dylan.
I’m an IT support-focused problem solver building hands-on experience in networking, Active Directory, Windows environments, and technical troubleshooting.
IT Support Professional
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Windows Administration | Active Directory
Microsoft 365 | Networking
ABOUT ME
Current Technical Focus
Troubleshooting Windows and networking issues
Building networking fundamentals
(TCP/IP, DNS, DHCP, subnetting)
Learning Active Directory user and group
administration
Completing guided Microsoft Learn and
TryHackMe labs
Current Learning Path
NEXT UP
CompTIA Security + (Planned)
AZ900
B.A. Information Technologies
(Expected 2027)
Service Desk Simulator
Microsoft Learn (Windows Administration)
Active Directory Fundamentals
Group Policy
Windows Server Administration
PowerShell Basics
TryHackMe Windows Labs
CompTIA Network+ (In Progress)
B.A. Information Technologies (Expected 2027)
CompTIA Network + (Expected 2026)
Building hands-on support experience through home labs, Microsoft Learn, and simulated service-desk projects..
Technical Mindset
I believe the best technicians understand the problem before trying to fix it.
Break down problems methodically
Focus on root-cause troubleshooting
Explain technical issues clearly
Learn through hands-on practice
Turn complexity into structured solutions
Hands-On Technologies
Windows 10/11
Microsoft 365
Active Directory
DNS
DHCP
TCP/IP
PowerShell
Command Line
Completing Service Desk Simulator, Microsoft Learn and TryHackMe labs covering Windows administration, networking, Active Directory concepts, Microsoft 365, and enterprise IT support.
Windows Administration labs
Active Directory concepts
DNS & DHCP troubleshooting
PowerShell fundamentals
Networking Labs (TCP/IP)
My Learning Journey
CURRENT FOCUS
CURRENT PROJECTS
My Goal
Secure my first IT support role where I can contribute immediately, continue learning from experienced seniors, and grow into systems administration, networking, or security.
VIEW FEATURED WORK
Download Resume
Service Desk Support Simulation
FEATURED WORK
Ongoing projects. Statistics last updated July 15, 2026.
Hands-on enterprise support training in ServiceDesk Simulator across access, network, hardware, server, and software incidents.
10
Tickets Resolved
100%
Accuracy
5 of 6
Ticket Categories
Let's Connect
CONTACT
Windows troubleshooting
Networking fundamentals
Active Directory basics
Technical support skills
Hands-on lab experience
What I Offer
Open to relocation opportunities
Currently based in Southern California
Available for help desk, IT support, field IT technician, technical support, and service
desk roles.
Availability
RESOLUTION
Created the AD account and assigned the required Engineering, VPN, & repository groups.
RESULT
Verified the account matched the onboarding request.
ISSUE
New Engineering employee needed an account and approved access.
User Provisioning
Security Groups
Active Directory
Identity & Access Management
Active Directory | New-Hire Provisioning
© 2026 Dylan Fenton
IT Support | Active Directory | Networking
Open to IT support, help desk, field IT technician, and technical support opportunities focused on trouble-shooting, networking, and enterprise systems.
RESOLUTION
Reconnected the VPN and restored the D: drive using its approved UNC path.
RESULT
Verified the drive was online and accessible.
ISSUE
Remote employee had internet but could not access the Marketing drive.
Remote Support
VPN | Shared-Drive Recovery
VPN
UNC Paths
Mapped Drivers
RESOLUTION
Isolated the outage to a failed network switch and rebooted it.
RESULT
All 13 nodes returned online, and the user confirmed service was restored.
ISSUE
Floor 3 lost internet and CRM access.
Network Infrastructure
Switch Monitoring | Floor-Wide Outage
Network Monitoring
Network Switches
Incident Response
Followed the approved deployment profile for a Customer Support workstation, completed the physical setup, assigned the required hostname, and provisioned the replacement through the Imaging Server.
Active Directory User
Provisioning
Modified group membership to update user
permissions and verified access to required
resources based on role.
Role-Based Access
Modification
Building hands-on support experience through home labs, Microsoft Learn, and simulated service-desk projects.
Building hands-on support experience through home
labs, Microsoft Learn, and simulated service-desk projects.
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IT Support Professional
Windows Administration | Active Directory | Microsoft 365 | Networking | Technical Troubleshooting
Building practical IT support skills through hands-on home labs, Microsoft Learn, and real-world technical projects while preparing for an entry-level IT support role.
B.A. Information Technologies (Expected 2027) | CompTIA Network+ (Expected 2026)
VIEW FEATURED WORK
Download Resume
Who I Am
Hands-On Technologies
Windows 10/11
Microsoft 365
Active Directory
DNS
DHCP
TCP/IP
PowerShell
Command Line
Completing Service Desk Simulator, Microsoft Learn and TryHackMe labs covering Windows administration, networking, Active Directory concepts, Microsoft 365, and enterprise IT support.
Windows Administration labs
Active Directory concepts
DNS & DHCP troubleshooting
PowerShell fundamentals
Networking Labs (TCP/IP)
My Learning Journey
CURRENT FOCUS
CURRENT PROJECTS
ABOUT ME
Current Technical Focus
Troubleshooting Windows and networking issues
Building networking fundamentals (TCP/IP, DNS, DHCP, subnetting)
Learning Active Directory user and group administration
Completing guided Microsoft Learn and TryHackMe labs
Technical Mindset
I believe the best technicians understand the problem before trying to fix it.
Break down problems methodically
Focus on root-cause troubleshooting
Explain technical issues clearly
Learn through hands-on practice
Turn complexity into structured solutions
My Goal
Secure my first IT Support tole where I can contribute immediately, continue learning from experienced seniors, and grow into systems administration, networking, or security.
Hey, I'm Dylan. I'm an aspiring IT Support Professional with a background in customer service, technical troubleshooting, and problem solving. I'm passionate about learning how enterprise environments operate and enjoy breaking down technical issues into practical solutions.
I'm currently building hands-on experience with Windows administration, Active Directory, Microsoft 365, networking, and enterprise IT through home labs, Microsoft Learn, and technical projects.
Current Learning Path
Service Desk Simulator
Microsoft Learn (Windows Administration)
Active Directory Fundamentals
Group Policy
Windows Server Administration
PowerShell Basics
TryHackMe Windows Labs
CompTIA Network+ (In Progress)
B.A. Information Technologies
(Expected 2027)
NEXT UP
CompTIA Security +
AZ900
Service Desk Support Simulation
FEATURED WORK
10
Tickets Resolved
Completed in a simulated enterprise support environment, where I handled inbound requests, diagnosed issues, & delivered effective solutions across multiple systems & access types.
Ongoing projects. Statistics last updated July 15, 2026.
100%
Accuracy
5 of 6
Ticket Categories
Identity & Access Management
Active Directory | New-Hire Provisioning
Security Groups
User Provisioning
Active Directory
RESULT
Verified the account configuration and required group memberships before completing the onboarding request.
RESOLUTION
Created the user account, configured employee attributes, and assigned the Engineering, VPN-Users, and CodeRepo-Access groups according to the approved request.
ISSUE
A new Engineering employee needed an account and authorized access before their Monday start date.
Network Infrastructure
Switch Monitoring | Floor-Wide Outage
Incident Response
Network Switches
Network Monitoring
RESULT
Verified that the Floor 3 switch returned online, all 13 monitored nodes were operational, and the reporting user confirmed internet connectivity had been restored.
RESOLUTION
Used the server-room monitoring tools to isolate the outage to the Floor 3 network switch, which was reporting an error while the ISP, router, firewall, servers, and other switches remained online. Rebooted the affected switch and monitored its recovery.
ISSUE
Multiple departments on Floor 3 lost internet connectivity, preventing employees from accessing websites and the customer service team from using its CRM.
Remote Support
VPN | Shared-Drive Recovery
RESULT
Verified that the VPN tunnel was active and the Marketing drive appeared online and accessible in File Explorer, restoring access to the employee’s campaign files.
RESOLUTION
Remotely connected to the workstation, discovered the corporate VPN was disconnected, and restored the secure tunnel. Used internal file-server documentation to locate the approved Marketing UNC path and recreated the persistent D: drive mapping.
ISSUE
A remote Marketing employee could access the internet and email but received a “network path not found” error when attempting to open the department’s mapped drive.
Mapped Drivers
VPN
UNC Paths
Active Directory User
Provisioning
Followed the approved deployment profile for a Customer Support workstation, completed the physical setup, assigned the required hostname, and provisioned the replacement through the Imaging Server.
Role-Based Access
Modification
Modified group membership to update user
permissions and verified access to required
resources based on role.
What I've Learned
These simulations have strengthened my ability to troubleshoot common enterprise issues, clearly document solutions, and communicate effectively with users to deliver efficient support.
Skills Applied
Active Directory
VPN
Remote Support
Ticket Documentation
Troubleshooting
Group Management
Security Groups
User Provisioning
UNC Paths
Mapped Drivers
Incident Response
Network Switches
Network Monitoring
Let’s Connect
Open to IT support, help desk, and technical support opportunities focused on troubleshooting, networking, and enterprise systems.
Troubleshooting Windows and network-related issues
Foundational networking knowledge including IP addressing, DNS, DHCP, and subnetting
Active Directory concepts including users, groups, and permissions
Strong communication and customer support experience
Hands-on learning through labs, virtual machines, and technical projects
What I Offer
Open to relocation and remote opportunities
Currently based in Southern California
Available for:
• Help Desk
• IT Support
• IT Field Technician
• Service Desk Roles
Availability
© 2026 Dylan Fenton
IT Support | Active Directory | Networking
CONTACT